Virgin Media has announced a forthcoming upgrade for select broadband customers, offering enhanced home routers at no extra cost. The company plans to replace older Hub 3 and Hub 4 devices with the more advanced Hub 5, featuring Wi-Fi 6 technology for faster and more reliable connections.
Eligible customers will be notified via email in the following weeks and months as the rollout progresses throughout 2026. Virgin Media assures that the Hub 5, equipped with Wi-Fi 6 technology and seven internal antennas, will provide improved coverage and performance.
If you qualify for the upgrade, Virgin Media will reach out directly, eliminating the need for immediate action on your part. To check your eligibility, you can log into your My Virgin Media account online or inspect the model name on the back or bottom of your router.
Upgrading to the Hub 5 router can enhance your broadband experience significantly, with wider Wi-Fi coverage, increased stability, and support for future updates. The Hub 5 is optimized for faster Gig1 speeds, enabling quicker downloads and streaming. Gig1 speeds allow users to download a full HD movie in under 40 seconds, surpassing the UK average by over 10 times.
Wi-Fi 6, the latest wireless networking technology, offers faster speeds, improved efficiency, and better performance in crowded environments. It can accommodate more connected devices simultaneously, delivering superior performance across 2.4 GHz and 5 GHz bands. Wi-Fi 6 is energy-efficient, making it ideal for modern smart homes with high data demands and numerous connected devices.
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