EE customers are facing a renewed threat from a text message scam that has resurfaced recently, prompting a high alert. The deceptive message prompts recipients to claim their supposed “EE reward points” urgently before they expire, leading them to a fake EE website. However, there are no actual reward points, as the aim of the scam is to steal money and personal information. Reports indicate a concerning increase in such incidents this month.
Concerned EE users have taken to online forums to caution others. One customer shared, “Received a text about my rewards this morning. Clicked on the link, and it resembled a genuine EE website. Please be cautious.” Another admitted, “Clicked on an EE points rewards text link and entered my phone number in a moment of foolishness. Realized it was a scam and closed the site immediately.”
Phonely, a cybersecurity firm, has observed a spike in reports on its scam-tracking platform, “Who Called Me,” revealing that fraudulent messages are being sent from random numbers impersonating EE. Phonely advises all mobile users to be wary of unexpected messages regarding rewards, prizes, or expiring benefits.
Bryn Thompson, Marketing Director at Phonely, emphasized the deceptive nature of these texts, warning that scammers are adept at making them appear genuine. Thompson advised against clicking on links in unsolicited texts and recommended contacting the mobile provider directly using official contact information if in doubt.
EE has clarified that it does not operate a points or rewards program and has provided an example of the scam message for customer awareness. The company advises customers to ignore such messages and refrain from clicking on any links.
The fraudulent message typically states: “The EE points program reminds you: Since you are a high-quality user of our company, we will give you some points as a gift. The points will expire in three working days. Please click on the link below to redeem prizes using your points!”
EE reiterated that the message is not legitimate and cautioned recipients against clicking on unknown links in text messages, refraining from replying, calling the sender’s number, or sharing personal or financial information.
In conclusion, if you receive a message from EE regarding reward points, exercise caution by avoiding clicking on any links or providing personal details to protect yourself from falling victim to scams.